ITIL® v3 Capability: Service Offerings and Agreements (Incl. Certification)

This course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. You'll focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach to learning the core disciplines of ITIL best practices, positioning you to successfully complete the associated exam.

The main process focus areas of this course include:

• Service Portfolio Management
• Service Level Management
• Service Catalogue Management
• Demand Management
• Supplier Management
• Financial Management

• ITIL v3 Foundation Certification (required) (ILFN)
• Two to four years of relevant work experience

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